Privacy Policy

Last Updated: May 15, 2024

Welcome to Aura Dubai ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website auradubai.com, including any other media form, media channel, mobile website, or mobile application related or connected to it (collectively, the "Site").

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you register on the Site, express an interest in obtaining information about us or our products and services, participate in activities on the Site, or otherwise contact us. The personal information we collect may include:

• Name and contact information (such as email address, mailing address, and phone number)
• Billing information (such as credit card details and billing address)
• Account credentials (such as username and password)
• Profile information (such as profile picture and preferences)
• User-generated content (such as comments and feedback)
• Any other information you choose to provide

Information Automatically Collected

When you access our Site, we automatically collect certain information about your device and your visit, including:

• Device information (such as your IP address, browser type, operating system)
• Usage data (such as pages visited, time spent on the Site, referring URLs)
• Location information (such as general location derived from your IP address)

Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our website
• Process and complete transactions, and send you related information, including confirmations and invoices
• Send administrative information to you, such as changes to our terms, conditions, and policies
• Respond to your comments, questions, and requests, and provide customer service
• Send you marketing and promotional communications (only if you have opted in)
• Understand and analyze how you use our website and improve our offerings
• Develop new products, services, features, and functionality
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity
• Personalize your experience and deliver content relevant to your interests
• For other purposes for which we obtain your consent

3. How We Share Your Information

We may share your information with third parties in the following situations:

• Business Partners and Service Providers: We may share your information with our business partners and service providers who help us provide and improve our services, such as payment processors, IT service providers, and marketing partners.
• Venue Partners: To fulfill your booking, we may share necessary details with our pool venue partners in Dubai.
• Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.

4. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Site is at your own risk.

6. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

• The right to access, update, or delete the information we have on you
• The right of rectification - the right to have your information corrected if it is inaccurate or incomplete
• The right to object to our processing of your personal data
• The right of restriction - the right to request that we restrict the processing of your personal information
• The right to data portability - the right to request that we provide you with your personal data and, if possible, to pass that information directly to another data controller
• The right to withdraw consent at any time where we relied on your consent to process your personal information

To exercise these rights, please contact us at the details provided below.

7. Children's Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we discover that a child under 16 has provided us with personal information, we will delete such information from our servers.

8. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the information, including personal information, to United Kingdom and process it there.

9. Third-Party Links

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Cookies Policy

Our website uses cookies to enhance your browsing experience. Cookies are small text files that are placed on your device when you visit our website. We use the following types of cookies:

• Essential Cookies: These are necessary for the website to function properly and cannot be switched off.
• Analytics Cookies: These help us analyze how visitors use our website, allowing us to improve its performance.
• Functionality Cookies: These enable enhanced functionality and personalization.
• Marketing Cookies: These track your online activity to help advertisers deliver more relevant advertising.

You can control and manage cookies through your browser settings. Please note that removing or blocking cookies may impact your experience on our website.