We're here to answer any questions you may have
Have questions about our pool experiences or need assistance with your booking? Our dedicated customer service team is ready to help you.
By appointment only
We recommend booking at least 2-3 days in advance for regular days, and 5-7 days in advance for weekends or during peak season (October-April). For special occasions or large groups, earlier booking is advised to ensure availability.
Yes, most of our experiences can be modified or canceled with 48 hours notice for a full refund. Some premium experiences may have different cancellation policies, which will be clearly indicated during the booking process. For any changes, please contact our customer service team.
Each experience has specific age policies which are noted in the experience details. Some rooftop pools and party venues are adults-only (21+), while others welcome families with children. The VIP Cabana experience is particularly suitable for families. Feel free to contact us for family-friendly recommendations.
Absolutely! We specialize in creating memorable experiences for birthdays, anniversaries, or other special occasions. For groups larger than 6 people, please contact us directly for customized arrangements and potential group discounts.
Essential items include swimwear, sunscreen, sunglasses, and a valid photo ID. Towels and basic amenities are provided with all our experiences. For specific venues, additional recommendations will be included in your booking confirmation.
Browse our collection of premium pool experiences and book your perfect day in paradise.
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